www.fsfscic.com is operated by the Fire Services Fund-raising Shop C. I. C., Company Registration No. 07087924.

To be eligible for a refund, you will have to return the product within 15 calendar days of your purchase.

Please do contact us before sending it, or the return will be made at your own expense.

However, for personalised orders (e.g. an engraved BA tally) and are correct, you are ineligible for a refund.

In returning the product, it must be in the same condition that you receive it, in its original packaging and undamaged.

If you have initiated the return after 30 calendar days you will be ineligible for a refund.

After receiving your return and inspecting it, we will process your refund.

The refund will be sent using the original payment method you’ve used.

For credit/debit card payments it may take 5 to 10 days for the refund to show in your account.

If anything is unclear and you have questions, then please contact us.