Thanks for purchasing our products at operated by the Fire Services Fund-raising Shop C. I. C., Company Registration No. 07087924.

In order to be eligible for a refund, you will have to return the product within 15 calendar days of your purchase. To allow us to find the most economical method of returning the item, please do contact us before you send it, or the return will be made at your own expense.  The product must be in the same condition that you receive it (i.e. unworn, any labels still attached and in its original packaging) and undamaged in any way. However, if the order has been personalised (e.g. an engraved BA tally) and is correct by your instructions, you are not eligible for a refund.

After we receive your item, we will inspect it and then process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, again you will not be eligible for a refund.

If anything is unclear and you have question, then feel free to contact us.